Our mission is to provide the best possible water treatment equipment and service to our clients. We strive to be the standard by which all other water treatment companies are measured.
At Metro Water Filter we promise to deliver on our mission by upholding these Core Values:
Why Choose Metro Water Filtration?
Our staff is trained and certified in water quality diagnosis and filtration system installation. With over 80 years combined experience, our staff excels at providing the best possible solutions to water quality problems – and its GUARANTEED!
Customer Service Manager/Technician
Mike has been an integral part of the Metro Water Filter team since 2003. He is well known by many of our clients for his outgoing friendly nature and good sense of humor.
Mike’s favorite part about working at Metro is meeting so many wonderful customers. In his spare time, Mike (who used to own and operate a brewery in Arizona) still brews some great handcrafted beers at home.
Installation Manager and Lead Installer
Wade is a licensed Master Plumber who has been the lead installer at Metro since 2010. His wealth of experience and affable demeanor are well known by our clients far and wide. Wade’s favorite part of working at Metro Water Filter is the people–both those on our team and those which we serve. In his free time Wade enjoys reading (especially History’s Mysteries) and working on cars.
Jared joined our team in 2019 and has been a hit with us and especially with our customers. Always prompt and detail-oriented from first contact through follow-up after the sale, Jared makes his clients the number one focus of his work. Jared’s favorite part about working at Metro is having the utmost confidence in knowing that we as a team are dedicated to delivering what we promise to our customers. It’s a lot of fun to sell for a team like that! At home, Jared is blessed with a wonderful wife and three daughters. They love living in the country of northern Greene County and being active in their church community.
Lake Oconee Builder Sales
Stephanie was originally part of the Metro Water Filter team back in 2010. After returning to Georgia from out of state, Stephanie rejoined the team in early 2019, and boy are we glad to have her back! As one of the original builders (with her father) at Reynolds Lake Oconee, Stephanie has a unique ability to serve our customer home builders in the Lake Oconee area. From blueprint to the final punch, Stephanie is on point, on time, and on budget with custom-designed systems for some of the Lake Country’s most beautiful homes. Stephanie enjoys traveling with her husband Mike, and spending time with their grandson whenever possible.
Office Administrator, Accounts Payable/Receivable
Amanda has been with the Metro team since 2014. As our longest-tenured office team member, Amanda is a friendly and familiar face to many of our local clients. Amanda’s favorite things about being part of the team at Metro are her ‘work family’ and her relationship with many of our customers. When she’s not hard at work, Amanda loves spending time with family and friends–especially being outside riding four-wheelers and grilling with friends.
Pam has been with the Metro team since 2017. As our scheduling coordinator, she is quite possibly the most familiar voice our clients have. Pam enjoys her co-workers and customers at work each day. In her free time, she enjoys being with her dogs and crafting.
Service Technician, Installer
With the team since 2014, Robert is a favorite of many clients for his calm demeanor and service oriented mindset. Robert’s favorite thing about being part of the team is being able to satisfy customers. Robert believes strongly in working to achieve customer satisfaction with a smile on his face, always being respectful, and receiving respect in return. Away from work, Robert most enjoys spending time with his family, attending church, and eating home cooked meals.
Service Technician, Installer
Cris joined our team in 2014. Kind-hearted and friendly, Cris has many raving fans amongst our clientele. Whether installing a system, changing filters, or even just delivering salt, customers always know they are getting exceptional service from Cris. For his part, Cris’ favorite part about working with Metro Water Filter is his ‘work fam.’ Cris enjoys riding four-wheelers and BBQ’ing with friends.
Service Technician, Installer
Our newest team member, Glen joined the Metro Water Filter team in 2020 after 25 years working in industrial plumbing and pipe fitting. Friendly and service-oriented, Glen fits right in with our culture. Glen’s favorite part about working with Metro is the mental and physical challenge each day. In all areas of life, Glen enjoys helping others and taking care to make sure each person knows their worth.
Rescue Dog, Resident ‘Shop Dogg’
Loki, our Great Dane/Lab/Pyrenees rescue, has been ‘going to work’ at Metro since 2014. His favorite things about work are free food and pets from his favorite customers when they come to visit. Loki also enjoys supervising ground and freight deliveries to our warehouse. At home Loki enjoys a good game of fetch, going for walks, and taking long naps.
I believe strongly in our mission to provide the absolute best possible water treatment equipment and service to our clients, and to be the standard by which all other water treatment companies are measured. I am incredibly proud to see this mission carried out each day by what I believe is the most dedicated and talented team in our industry. I am sincerely thankful for and humbled by the trust placed in us by our clients to bring them safe, clean water for their homes, farms, and businesses. On behalf of our entire team, I pledge to honor and uphold that trust each and every day when we come to work.
What is your Mission Statement & Core Values?
Our Mission Statement is to provide the best possible water treatment equipment and service to our clients. We strive to be the standard by which all other water treatment companies are measured. We promise to deliver on our mission by upholding these Core Values: Honesty, Integrity, Dependability, Consistency, Respect, Service, Professionalism, Efficiency, Commitment, Creativity, Passion, & Education.
Tell me a little about your company and its history?
We have been operating at Lake Oconee since 2004 and serve clients across North Georgia and beyond! We don’t dabble in filtration; it continues to be our sole occupation. We are a local, American owned company proud to serve our clients with unmatched professionalism! We are accredited with the Better Business Bureau and have an A+ rating. Check us out online!
Are you a branded/proprietary dealer?
No, we are not! We are happy to say we are an Independent dealer. This allows us to not be tied to any particular brand – for better or for worse. Rather, we sue our long-term experience to ensure we are offering the best possible systems available on the market for our customers. You deserve no less!
What happens when I first contact MWF?
You will be received by our friendly office staff who are happy to assist you. They will connect you with the appropriate Sales Rep to discuss how we can best serve you. Our sales team has 13+ years of experience in filtration and consists of Jon Frketic, Jared Norton, & Stephanie Kelly. We strive to replace high-pressure sales with listening, educating, and providing honest options and solutions that fit your needs. Satisfaction Guaranteed! Isn’t that what you really want?
What about water testing?
We offer basic water testing and consultation in house. We are glad to help with more advanced testing through the University of Georgia Cooperative Extension Lab, which is non-profit and state certified. This gives our clients confidence about their water and that the test results are honest and accurate.
Who does the actual install & service work?
So glad you asked! Wade Hensley is our Install Manager and is a Licensed, Master Plumber. He has been a part of the team for 9+ years. Mike McSherry leads our service department as our Customer Service Manager and has been a part of the team for 15+ years now. Talk about experience!
Speaking of service, do you offer a service contract?
No, we do not lock you into a service contract! We pride ourselves on earning your business each and every time. Our local labor charge for a service call is $85. When you work with us on an ongoing quarterly basis, the 4th quarter labor charge is free to you as a thank you for your business!
Do you systems offer cell phone/remote monitoring?
We continue to keep a watchful eye on this technology but currently do not offer it. The available product would require us to lose our independent dealership status (all available equipment to do this is proprietary) and the ability to provide you with what we believe is the best possible product on the market right now. We will continue to monitor this technology, and when we find it available to us as an Independent dealer, we will then decide on whether or not to offer it as part of our product line up.